Tenant‑level management of Microsoft 365, including user lifecycle, security policies, email configuration, and environment optimization.

Management of on‑prem Active Directory or cloud‑based identity systems, including user provisioning, access control, and security policies.

Ongoing management of firewalls, servers, and business‑critical systems, including configuration changes, security hardening, and performance tuning.

Standardized configuration, security policies, and remote management for company‑owned desktops and laptops, including updates and patches.

24/7 automated monitoring of critical systems, devices, and network health with proactive issue detection.

Remote troubleshooting and user support during aligned business hours.

Oversight of cloud storage, on‑prem file servers, and shared drives, including capacity planning and access permissions.

Automated backup monitoring, testing, and verification to ensure reliable recovery of critical data and systems.

Ongoing management of company mobile devices, including compliance monitoring, security enforcement, app deployment, and remote support.

Setup and troubleshooting support for printers, scanners, and common peripheral devices.

Basic assistance for third‑party business applications, including access issues and general usability support.